THE FINE PRINT
SHIPPING
The prices of the products displayed on the Sites do not include shipping costs. The method and amount of shipping costs are specified during the ordering process before the you confirm the order. We may modify, at any time, our offered shipping methods.
Orders will be shipped once your method of payment has been verified and the payment successfully processed. Your order will be processed within a maximum of thirty (30) days from the day following the date of purchase, subject to full payment. Should the product not be available, we will reach out and advise an estimated shipping date.
Shipping couriers we currently utilize:
- FedEx
- UPS
- DHL
You can generally expect delivery within one to five (1-5) business days for ground shipments to the continental U.S., and six to seven (6-7) days for ground shipments to Alaska and Hawaii. Orders with expedited shipping must be placed by 1:00 pm Monday to Friday to ensure same-day processing and shipping. Saturday and Sunday delivery is available to residential addresses for select zip codes. Any delay in delivery or non-delivery must be reported as soon as possible to the following address: support@patekmaison.com.
As the delivery is carried out by a third-party service provider, we are not responsible for the non-performance or poor performance of the carrier including, but not limited to, delayed delivery.
Unless otherwise indicated, we are only able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place separate orders for each unique address. Please make sure your address is correct. Once in transit, we cannot redirect shipments to a new or different address. If your order is returned for an invalid or incorrect address your order will be returned to stock and the order refunded less any shipping charges and a 20% restocking fee.
We reserve the right to utilize a 3rd party drop shippers to deliver our products if the warehouse location is closer to the client’s residence than Patek Maison’s distribution center.
Shipping Exclusions. We do not ship to PO boxes, APO/FPO addresses, logistic service providers, hotel, resort and motel addresses, Guam, the American Virgin Islands, or other U.S. Territories.
If you have questions regarding shipping, please contact us at support@patekmaison.com
RETURNS
If you are not satisfied with any product that you purchased, you may send an email to support@patekmaison.com. We do not accept refunds for products that are damaged, used, opened, marked, modified, or not returned in the original packaging.
Should there be a return request, you must initiate a return request email within ten (10) days of delivery. We will not accept any return request after ten (10) days of delivery.
Customer Service at support@patekmaison.com. Upon review and approval of your submitted Return request, PM’s Customer service will provide you with the return authorization and a prepaid shipping label.
Promptly upon receipt of a returned product, a credit will be issued back to the original method of payment within a maximum of 14 (fourteen) days from either the day we receive the returned products, or the day you provide us with proof of shipment of the goods for which you are requesting a refund, whichever is earlier. We will reimburse you for the total amount paid for the product, excluding the delivery costs and a 20% restocking fee will be applied.
In the event of a partial return of products, only the price of the returned products will be reimbursed by the Company. We will not reimburse any delivery charges, as you have benefited from the delivery service for the retained items and the delivery charges do not change according to the volume ordered.
Proprietary Information
All names, logos, text, designs, graphics, trade dress, characters, interfaces, code, software, images, sounds, videos, photographs, and other content appearing in or on the Sites (the “Content”) are protected intellectual property of, or used with permission or under license by, our Company. Such Content may be protected by copyright, trademark, patent, trade secret, or other proprietary rights and laws. This includes the entire Content of each Site, copyrighted and protected as a collective work. All intellectual property rights associated with the Sites, and related goodwill, are proprietary to us or our licensors. You do not acquire any right, title, or interest in any Content by accessing or using the Sites. Any rights not expressly granted herein are reserved. Except as set forth below, the use of any Content available on a Site is strictly prohibited.
Discounts
Certain Sites create or advertise promo codes, discounts, vouchers, coupon codes, and offers that provide a benefit to you when entered upon checkout. Vouchers and discount codes may only be redeemed exclusively on these eCommerce Sites and may not be refunded. These cannot be applied to prior or completed transactions, they must be provided at the time of purchase. Generally, vouchers and discounts cannot be combined with other offers. Only consumers can use promo codes, they cannot be used by resellers, wholesalers, practitioners, or the like. You may have no right to discounts, coupons, or offers that are expired or discontinued even if they remain visible on the Site.